Vertile, LLC stands behind our products. We seek to provide the best quality products and service to our customers. If you are not satisfied with your purchase, please contact us
and we will work with you to resolve the issue.
Each request for a product repair or replacement will be reviewed independently by Vertile and the appropriate solution will be determined at the discretion of Vertile.
Vertile reserves the right to reject or cancel any order for any or no reason.
Please note that Vertile only sells to certain countries. We also do not support purchases made from 3rd party websites or vendors. There are no authorized re-resellers for our product or service. All purchases must be made through channels approved by Vertile
All products have a 30 days refund policy starting on the date the order is received. If for any reason you are not completely satisfied with the product, you can ask for a full refund, excluding the shipping cost. Vertile must receive the returned item within 30 days of receiving the refund request. Refunds will be issued upon us receiving your item.
Expedited shipping service fees cannot be refunded. Vertile is not responsible for any shipping delays or items damaged during shipping.
Any returned product that has been evaluated and deemed damaged due to abuse or malicious intent will not be refunded.
Vertile will only process refunds back to the original payment method. After your refund has been processed, a credit will automatically be applied to your original method of payment.
You will be responsible for paying for your own shipping costs for returning an item. If additional shipping services have been purchased through Vertile, the shipping costs are non-refundable. If you receive a refund, Vertile reserves the right to deduct any additional shipping costs incurred by Vertile from the refunded amount.